Terms & Conditions
Untitled Document

The holidays featured on this website are operated/offered by STI Travel International Ltd, which is registered in England under company number 5988265. STI Travel International Ltd (STI UK) is holder of an Air Travel Organiser's License, 10032.

1- YOUR HOLIDAY CONTRACT

All holidays advertised are an offer to treat and are subject to availability. When you ask for your holiday booking to be confirmed, it is deemed that you have read and accepted these conditions as well as the relevant information on the website. The contract between us is based on these conditions, relevant information and the details on the confirmation invoice. The contract is subject to the relevant law wherever you live in the UK. A Holiday consists of two or more elements, including a flight or accommodation only. Where single components are sold we act as an agent for the supplier, such as an airline or hotel and your contract will be with the supplier, not STI UK. No agents of ours or member of staff have the authority, expressed or implied, to alter or vary the terms and conditions of this contract under any circumstances, unless STI UK have authorised them to do so in writing.

2- PAYMENT FOR THE HOLIDAY

When you book you are required to pay a deposit of £160.00 per person (maybe higher at peak periods, or if an element of you holiday is non-changeable and non-transferrable. You will be advised at time of booking) and the correct insurance premium (please see note under cancellation charges). You are not required to make any further payments until 10 weeks before departure unless specified otherwise at time of booking according to our suppliers' regulation such as airlines or hotels. At 10 weeks before departure you are required to pay the balance due in full. For holidays to be taken with 8 weeks of booking, the full amount is due, not a deposit. If you do not pay in full amount due, we reserve the right to treat your booking as cancelled. There is no contract between us until a written confirmation has been sent to you. All monies paid directly to STI UK can be authorised to us immediately by transferring monies required immediately to our account or subsequently by cheque, all funds must be cleared before confirmation can be issued.   The receipt of this amount will be deemed as your acceptance of the booking conditions, and after the payment has made and cleared, a written confirmation containing the details of you holiday will be issued. There is no contract between us until payment has been made and a written confirmation issued, except for late bookings when a contract will exist when you ask for the holiday to be confirmed. You must check you confirmation carefully as soon as you receive it.

3- IF YOU CHANGE YOUR BOOKING

If you want to change any details of your booking (e.g. transfer to a different comparable STI UK's holiday, which must be taken within a reasonable time, departure date, airport, change or cancel a pre-departure special offer or excursion), we will do our best to effect this change. For this service, we charge an Amendment fee of £100.00 per person plus any non-refundable costs arising from the contract terms of our suppliers. However, if the change occurs within 70 days of the departure, the cancellation charges shown in paragraph 4 will apply. When the price varies depending on the number of persons booked into the accommodation and you wish to change the number of persons, the price will be charged on the basis of the new party size as shown in the price panel. Any increase in price per person payable as a result of a part cancellation is not a Cancellation charge. A separate cancellation charge will be levied in respect of bookings cancelled in accordance with paragraph 4. A new confirmation invoice will be issued as appropriate, on which the Cancellation Charges will be shown.

4- IF YOU CANCEL YOUR HOLIDAY

Once your holiday has been confirmed, you or any number of your party may cancel all or part of your booking. However, the cancellation will only be valid if all details are confirmed in writing and signed by the person who made the booking. Your written instructions should either go to the travel agent you booked with, asking him or her to notify us immediately, or, if you booked direct, to STI UK. We will charge you a cancellation fee on the scales shown below. This is to compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday. The amount payable (by whoever confirmed the booking) depends on when we received your written instructions. The more notice given the smaller the charge. If the reason for cancellation is covered by your insurance policy, you should be able to make a claim.

Period before scheduled departure within which written instructions are received by STI UK:

Amount of cancellation charge (show as a % of total holiday price, excluding insurance premium)

More than 70 days

Deposit

43-70 days

30%, or deposit if greater

20-42 days

70%, or deposit if greater

10-19 days

90%

0-9 days

100%

In certain cases, the carrier or hotelier may apply a higher cancellation charge or charge the appropriate single supplement, which we reserve the right to pass on. Please enquire at the time of booking.  

5- TRANSFER OF BOOKING

If any member of your party is unable to travel as a result of injury, death or sickness of the passenger, close relative or friend, jury service or redundancy, you may transfer the booking to another suitable person, providing that notices is given in writing at least 35 days before departure and providing that the alternative passenger is acceptable to STI UK. An administrative charge of £100.00 per person will be levied, plus any non-refundable costs arising from the contract terms of our suppliers. It should also be noted that many scheduled airlines will treat such transfers as cancellation and, as such, rebooking will depend on space availability in the designated class of travel at the time of the proposed transfer. As for low coast airlines or chartered airlines will treat such transfers as cancellation (subject to the cancellation terms of each airline) and, as such, rebooking will depend on space availability at the time of the proposed transfer.

6-AMENDMENT AND CANCELLATION BY US

6.1 AMENDMENTS
It is highly unlikely that we will have to make changes to your holidays. However, as arrangements are make many months in advance, sometimes this is unavoidable and we reserve the right to do so at any time. Most changes are minor. If changes have to be made which are of a significant nature, we will inform you or your travel agent when you make the booking. If the booking has already been made, we will inform you as soon as reasonably possible if there is time before your departure. If there is a major change, we will inform you, or your travel agent, as soon as is reasonably possible if there is time before your departure. A major change is one that we make to your holiday arrangements before departure, that involves changing your time of departure or return by more than 12 hours, UK airport(s) (although please note a change from Gatwick to Heathrow or Stansted or vice versa is not classified as a 'major change'), resort area or offering accommodation of a lower category. You then have the choice of either:

     1- Accepting the changed arrangements as notified to you;
     2- Purchasing another comparable available holiday from us; or
     3- Cancelling you holiday.
                 
If you choose (i) or (ii), we will pay you compensation on the scale shown below in the form of STI UK credit vouchers which can be used towards future bookings. If you choose (iii) we will refund you all money you have paid to us plus compensation on the scale shown below (compensation in the form of STI UK credit vouchers).

Period before scheduled departure within which is notified to you or your travel agent:

Compensation Per Person  

More than 60 days

Nil  

42-60 days

£10.00

28-41 days

£20.00

15-27 days

£30.00

7-14 days

£40.00

0-6 days

£50.00


6.2 CHANGES DURING THE HOLIDAY
If we are unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for your at no extra cost or, alternatively, you will be returned to your point of departure and given pro-rate refund for any part of the holiday not received. This does not apply for minor changes in your accommodation, itinerary or transportation. 

6.3  CANCELLATION BY US

Whilst we hope we will never have to cancel your holiday, this does occasionally happen and we reserve the right to do so. We will do our best to offer an alternative arrangement of a comparable or better standard together with a price refund if applicable or will give you a full refund. Please not it is advisable to leave UK departure point travel arrangements until your final documents are received. Your holiday should not be cancelled less than 8 weeks before the scheduled departure date, except for reasons of war, etc. Please note that all holidays operated by STI UK can only operate on a 'minimum number' basis. If the minimum number is not achieved, we shall you inform you not later than 8 weeks prior to the date of the departure. In the event that minimum number is not achieved, we reserve the right to cancel your holiday/excursion providing we notify you 8 weeks prior to departure (no notification will be given for excursions). The provisions previously highlighted in this clause will then apply. No compensation will be payable if the cancellation more than 8 weeks before departure, nor for consequential losses. 

6.4  FORCE MAJEURE

Compensation will not be payable in any cases where an amendment, change or cancellation is due to "orce majeure", being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of god, closure of airports, changes of schedules or operational decisions of transport providers.

7. PRICING POLICY

All prices advertised or quoted are for guidance only and do not include festive periods and are subject to change, up or down, until the booking in concluded. After that, we will only increase the price in limited circumstances to reflect increases in transportation costs (including fuel surcharges & airfares), dues, taxes (including VAT & governmental taxes), fees chargeable for services (including landing taxes, sites entrance fees and security fees at airport & land borders), Government action or exchange rate variation. If the surcharge would increase the cost of your holiday by 10% or more, you may cancel and receive full refund (except airline tickets, where airline cancellation charges may apply). We will, in any event, absorb the first 2% of any increase. No surcharges will be made within 30 days of departure. As we have a very diverse range of products purchase at different times, we will inform you of the purchasing exchange rate if any surcharge is due to adverse currency fluctuation.

8- COMPLAINTS

Should you have a complaint about any part of your holiday, you must immediately inform our agent/representative and the supplier e.g. the hotel outlining the nature of the complaint. Issues can most easily be dealt with as they arise, at your resort, when our agent/representative can see and understand the exact nature of any problems you have. In the unlikely event that matters cannot be resolved to your satisfaction, details of the complaint should be notified in writing to our office (quoting the number(s) of your Booking Reference(s) and your departure date) within 35 days of returning from the resort. Failure to comply with this instruction will jeopardise your complaint.

9- INSURANCE

Under the terms of this contract you are required to have suitable personal travel insurance, you must advise us of the details of your policy including the name of the insurer and the policy number as soon as possible. The cost of medical treatment and repatriation in the event of serious accident or illness must be included. Clients in breach of this fundamental condition will be deemed to have indemnified the company for any consequential loss incurred by the company on their behalf and will be redeemable from you.

10-YOUR TICKET'S CONDITIONS

When you travel with an air or sea carrier, you accept that their Conditions of Carriage apply, some of which limit or exclude liability. These conditions are often the subject of international agreements between countries (The Warsaw convention 1927, as amended, and the Montreal Convention 1999 and EC regulation 2027-1997 as amended by regulation (EC) No. 889/2002 and 261/2004, EC regulation No. 2111/2005 & 7011/2006 (airlines to be used and their safety record see: http://ec.europe. eu/transport/air/safety/flywell_en.htm and national legislation of member states). Athen convention 1974 (for transport by ship). Reimbursement in certain cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. If your airline does not comply with these rules, you should complain to the air transport users council on 020 7240 6061 or at www.aue.org.uk. Copies of the Conditions which apply to your air or sea travel are available for inspection at the travel agent where you book your holiday, or copies can be obtained from STI UK. It is your responsibility to acquire the required travel and health documents for your destination (e.g. visas, passports and vaccination certificates). STI UK cannot be held liable in any way for any failure to do so.

11- SPECIAL REQUESTS

Whilst we will endeavour to comply with any special requests such as airline seating, diets, room requirements, we only do so on a "goodwill" basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

12- JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

13- YOUR FINANCIAL PROTECTION

When you buy an ATOL protected fight or flight inclusive holiday from STI UK, ATOL No. 10032, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

"We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)."

"If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."

 

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